Can i just say that not all Franchises and main dealers are to be tarred with the same brush!
I work for a Honda Dealership in Cambridge and i take great pride in my work, even doing chargable jobs for nothing at all, even in my lunch hour.
I`ve had an Elderly man come to me 3 or 4 times now since we repaired his car, a Rover, to just ask me a question or just to replace a splash shield clip that he didn`t think was right and i`ve always done it without a quibble or any charge.
These customers pay our wages and we must look after them in my mind.
I work for the bodyshop by the way.