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Originally Posted by Mick
All,
The downgrade service charge seemed to have hit a raw nerve with mosts folk when this thread started and I myself contacted ntl on a personal level and asked for this to be reconsidered and as a direct result of this and feedback posted, ntl have notified me this afternoon that they have had a change of heart and will be cancelling the downgrade service charge.
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I think you'll find that there'll be a lot of their new "service" charges being "reviewed".