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lez · 24-02-2006, 10:50

well It got worse, I only just got my net back!

As our kid wrote above, it was stupid, it got stupider.......

He left and the phone kept on working, the wife had given ntl her debit instructions etc and money started to be drained from her account, the new modem arrived and worked fine........

Bills kept coming in the name Mr Cox, but our kid never really calls here (unless car breaks down etc) so from September to Christmas we never saw him and bills piled up, but as money was going from the account we ignored it and presumed them to be just a statement that XXX will be debited etc, after all everything seemed to be running smooth......

Then at Christmas the phone went incoming only.

Then a guy phoned and asked for mr cox, so I said he does not live here etc but give me a number and I'll get him to phone, but he would not say who he was.

Next day a letter for Mr Cox turned up so I phoned our kid and he come and opened it, its from ntl, the guy who phoned, a credit controller type guy.

Well I said that as the letter had an email that was they way to go, get it in writing etc.

Well the guy emailed back and said the none of what we said had ever happened!

We never asked for a transfer of the phone service, as such a form (that we got sent) does not exist, only thing on the account was a requested downgrade, and that the internet account created for the modem was in the name cox with the billing DD in the name briddon, the wifes details, which she had given for the modem which she was told would be for her, why would she want to pay someone else bill when its her that wants the service ?

Anything other then this he just denied, the fact that our kid made the phone calls from here, with me here, and the wife her, and on that day a friend here (who was taking the P!$$ about ntl service and how he went to sky+) so we know what he said, ment nothing, witnesses are not worth a penny to ntl credit controllers it seems....

he then passed the outstanding 80quid bill to moorcroft who sent a nasty letter for 3 thousand ukp!

He emailed back and tried the 'wheres the recorded phone calls then' but they guy just ignored the question, even though he emailed again and said answer the question I asked last time, wheres the tapes, he got ignored and just a 'pay up you owe it' response.

Well last week the ntl door knockers came round trying to get ppl to sign up, so we did, and they now have given us a nice shiny modem with the 3 for 32.99 package, thats how I am able to get back on and write this, although it has taken 2 days to get a pin for the install cd......

Problem is we know have a new phone number, and wanted the old one, hte old one we have printed on all our cards etc and my old customers know it, we even offered to pay off all the debt that was owed if they would let us have the number, nothing, shows what its like, they refuse money while demanding it.......

I have kept the emails, I see a webpage coming on.......

24-02-2006, 10:50	#3
lez Inactive Join Date: Jul 2005 Posts: 3	Re: Why was I so stupid.... well It got worse, I only just got my net back! As our kid wrote above, it was stupid, it got stupider....... He left and the phone kept on working, the wife had given ntl her debit instructions etc and money started to be drained from her account, the new modem arrived and worked fine........ Bills kept coming in the name Mr Cox, but our kid never really calls here (unless car breaks down etc) so from September to Christmas we never saw him and bills piled up, but as money was going from the account we ignored it and presumed them to be just a statement that XXX will be debited etc, after all everything seemed to be running smooth...... Then at Christmas the phone went incoming only. Then a guy phoned and asked for mr cox, so I said he does not live here etc but give me a number and I'll get him to phone, but he would not say who he was. Next day a letter for Mr Cox turned up so I phoned our kid and he come and opened it, its from ntl, the guy who phoned, a credit controller type guy. Well I said that as the letter had an email that was they way to go, get it in writing etc. Well the guy emailed back and said the none of what we said had ever happened! We never asked for a transfer of the phone service, as such a form (that we got sent) does not exist, only thing on the account was a requested downgrade, and that the internet account created for the modem was in the name cox with the billing DD in the name briddon, the wifes details, which she had given for the modem which she was told would be for her, why would she want to pay someone else bill when its her that wants the service ? Anything other then this he just denied, the fact that our kid made the phone calls from here, with me here, and the wife her, and on that day a friend here (who was taking the P!$$ about ntl service and how he went to sky+) so we know what he said, ment nothing, witnesses are not worth a penny to ntl credit controllers it seems.... he then passed the outstanding 80quid bill to moorcroft who sent a nasty letter for 3 thousand ukp! He emailed back and tried the 'wheres the recorded phone calls then' but they guy just ignored the question, even though he emailed again and said answer the question I asked last time, wheres the tapes, he got ignored and just a 'pay up you owe it' response. Well last week the ntl door knockers came round trying to get ppl to sign up, so we did, and they now have given us a nice shiny modem with the 3 for 32.99 package, thats how I am able to get back on and write this, although it has taken 2 days to get a pin for the install cd...... Problem is we know have a new phone number, and wanted the old one, hte old one we have printed on all our cards etc and my old customers know it, we even offered to pay off all the debt that was owed if they would let us have the number, nothing, shows what its like, they refuse money while demanding it....... I have kept the emails, I see a webpage coming on.......