Cable Forum - View Single Post

marty29 · 23-02-2006, 18:15

I rented a property last year for 6 months. When I phoned NTL and explained that I was only in the property for this short time but could they provide the cable services, they were more than happy to oblige. The property had previously had cable in it, so no installation was necessary, just the engineer to pop round and connect the box etc.

Everything was fine until in December I had notice given on the property which meant having to move back to my parents place temporarily. I would have been more than happy to transfer my account to my parents place, however they already have cable TV, telephone and broadband, and have done so since cable was installed in their street many years ago (in the days of NYNEX).

I duly phoned NTL, and the very helpful person explained that she would contact the moving department for and that they would call me back to sort things out. She also told me that as I couldnt take my cable with me, NTL would cancel it.

I didnt get a call back, and left it till after christmas (which was probably a mistake on my part). When I called NTL again, they said they had no record of my previous call, and that yes I would have to pay for the full 12 months! I explained what had been said before, but was told that false information had been given and she would raise this as a training issue!

By this time I was moving out of the property I was back with the parents. I agreed with my parents that if NTL were going to force to me to pay until the end of the 12 months, then my father would cancel his contract (on which he pays 3 times more than me for serveral boxes etc). We would then have just my contract in place with 1 box and broadband and effectivley NTL would lose a long term customer.

Basically I am asking NTL to make a decision:

a) Tell me I have to pay my contract, which in turn will lose them my fathers custom

b) Cancel my contract, as they said they would at the time of ordering, and during my first telephone conversation with their customer services dept.

I am going round and round in circles with them at the moment. A woman in customer relations said she was going to cancel my direct debit their end so that that account would be cancelled and yet I am still recieving bills and letters telling me my direct debit is unpaid.

I spoke to someone else last friday evening who said she would drop a note to customer relations asking them to call me - no call recieved.

I've just got off the phone with customer services who tell me I need to speak to customer relations, however the bloke I spoke to said they cant send notes to customer relations and I need to call them between 9 and 5. I explained that I work during those times so cannot take the time to call them, and I need a call back... his reponse.... well you need to call them between 9 and 5, we cannot send notes to them to arrange a call back!!

I honestly feel like I am banging my head against a brick wall. Its getting to the stage now where I feel I should be billing NTL for my time spent trying to resolve the situation.

Can anyone on here suggest a way forward....pleeeeeeeeeeease

23-02-2006, 18:15	#1
marty29 Inactive Join Date: Feb 2006 Posts: 6	Problems with cancelling.. I rented a property last year for 6 months. When I phoned NTL and explained that I was only in the property for this short time but could they provide the cable services, they were more than happy to oblige. The property had previously had cable in it, so no installation was necessary, just the engineer to pop round and connect the box etc. Everything was fine until in December I had notice given on the property which meant having to move back to my parents place temporarily. I would have been more than happy to transfer my account to my parents place, however they already have cable TV, telephone and broadband, and have done so since cable was installed in their street many years ago (in the days of NYNEX). I duly phoned NTL, and the very helpful person explained that she would contact the moving department for and that they would call me back to sort things out. She also told me that as I couldnt take my cable with me, NTL would cancel it. I didnt get a call back, and left it till after christmas (which was probably a mistake on my part). When I called NTL again, they said they had no record of my previous call, and that yes I would have to pay for the full 12 months! I explained what had been said before, but was told that false information had been given and she would raise this as a training issue! By this time I was moving out of the property I was back with the parents. I agreed with my parents that if NTL were going to force to me to pay until the end of the 12 months, then my father would cancel his contract (on which he pays 3 times more than me for serveral boxes etc). We would then have just my contract in place with 1 box and broadband and effectivley NTL would lose a long term customer. Basically I am asking NTL to make a decision: a) Tell me I have to pay my contract, which in turn will lose them my fathers custom b) Cancel my contract, as they said they would at the time of ordering, and during my first telephone conversation with their customer services dept. I am going round and round in circles with them at the moment. A woman in customer relations said she was going to cancel my direct debit their end so that that account would be cancelled and yet I am still recieving bills and letters telling me my direct debit is unpaid. I spoke to someone else last friday evening who said she would drop a note to customer relations asking them to call me - no call recieved. I've just got off the phone with customer services who tell me I need to speak to customer relations, however the bloke I spoke to said they cant send notes to customer relations and I need to call them between 9 and 5. I explained that I work during those times so cannot take the time to call them, and I need a call back... his reponse.... well you need to call them between 9 and 5, we cannot send notes to them to arrange a call back!! I honestly feel like I am banging my head against a brick wall. Its getting to the stage now where I feel I should be billing NTL for my time spent trying to resolve the situation. Can anyone on here suggest a way forward....pleeeeeeeeeeease