I am taking a wild guess here.... The box has the C&W logo on it?
If you turn the box upside down it says DiTV 1000?
If so, whent the engineer arrives to replace it, ask him for a 2000 series box. (if your BB hookup is through the box you will need to remove the crossover adapter though)
the 2000s are a LOT more reliable than the 1000 series
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