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Originally Posted by ScaredWebWarrior
I must admit that I'd prefer a Scottish accent (where it seems all the non-Indian call-centres are) to an Indian one, simply because it's easier to understand.
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You find a Scottish accent easier to understand??
When I used to have Sky I'd dread speaking to their CS - the people themselves were certainly friendly and helpful but their deciphering their accent was like trying to drive through thick fog.
However Indian callcentres....I admit I get very frustrated with them. Only yesterday my BB connection died and I called ntl's tech support and got through to a 'Shikha' who was absolutely abysmal and I ended up raising my voice a few times as I simply was not getting anywhere with her. First of all she couldn't understand my postcode. I gave her my address 4 times simply because she couldn't understand the concept of my house number being '1a' - she kept asking if I was saying "one-eight" regardless of the fact I was saying the 'a' phonetically. I timed the call - after 9 minutes she still couldn't find my account. She couldn't understand my MAC address either, so when I told her I want to speak to someone else, she claimed the reason she couldn't understand what I was saying was because it was a 'bad line' - rubbish.
3 times I asked for a superviser and she refused to pass me on. Yes I was starting to get really snappy, and if Indian callcentre workers get upset by this then either they raise their game or they leave the job. It is not for the caller to adapt to the callcentre worker, it's the other way around and if they cannot or will not do this then they can have no complaints when the caller gets annoyed with them.