ok so i came home all the channels were black

. power cycled the box several times just got stuck on tune all the time..
rang CS surprised to find i was only on hold for 5 minutes, after the horror stories ive hears some people say.
anyway power cycled it a few more times with the down arrow held, still doesnt work.
the CS seemed to know an error 1014 was going to appear and lo and behold it did... now awaiting a techie between 4 and 8 lets see if he appears

hehe
incidentally what is a 1014?