[King Bear]

Here is my tale of woe.

I had been a happy customer of NTL for many years, receiving phone, digital TV and BB via the STB. Eventually due to the constant hikes in TV base pack price, I decided to get freeview, and had the STB swapped out for a SACM. Everything was still ok.

The problems only started when I moved house. Initially I cancelled BB, but left the phone connected, as I still owned the property, and had an answering machine set-up to catch any calls while I notified everyone of my new contact details. After a few months there were no calls coming through so I gave NTL 30 days notice to cancel the phone service.

I received the "We are sorry to see you go" letter with a disconnection date of 28/7/05. I also then received a final bill dated 16/7/05 with a credit of £5.96 . I now waited for a cheque to arrive. Now for the "fun and games". A month later I receive another bill, this time with a credit of £3.96 . I have been charged £2 for an "Analogue NON DD charge". What !!! I am not being charged for any services (correct), but I am being charged for not having a DD set up, to not pay them.

Anyway, to try and cut an already long story short, I have spoken to CS 4 times since then (3/9/05, 19/10/05, 21/12/05 and 25/1/06) and each time they have acknowledged the mistake, and stated that it is now fixed. I am sure that the CS reps are acting in good faith, but I suspect a billing system issue. Some have even credited the incorrect charges back to my account, but it is still all to no avail. Those £2 "Analogue NON DD charges" just keep on appearing and hence the account cannot be closed, the latest bill arriving this morning. Loud scream !!!!!!!!!!!

Please can someone help me in my plight.

Cheers, Andy