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harmonyinfo · 19-02-2006, 21:13

You should contact your bank and tell them NTL have taken the debit incorrectly - under the direct debit guarantee they must cancel the debit if you complain. Not sure how the bank conveys that to NTL (if at all!). This should mean you will not have been overdrawn.

Then probably NTL will have to send you a letter telling you the debit was not taken and that you owe them money. And they will probably have to arrange a new direct debit instruction with you. I once cancelled my NTL direct debit by mistake (online banking - clicked the wrong item!) and that was what happened for me.

19-02-2006, 21:13	#6
harmonyinfo Inactive Join Date: Jun 2003 Posts: 108	Re: Debit taken early.. You should contact your bank and tell them NTL have taken the debit incorrectly - under the direct debit guarantee they must cancel the debit if you complain. Not sure how the bank conveys that to NTL (if at all!). This should mean you will not have been overdrawn. Then probably NTL will have to send you a letter telling you the debit was not taken and that you owe them money. And they will probably have to arrange a new direct debit instruction with you. I once cancelled my NTL direct debit by mistake (online banking - clicked the wrong item!) and that was what happened for me.