Cable Forum - View Single Post - NTL PVR

19-02-2006, 00:59

Yes I am for another three months, However I know I have to have it till the end of my contract, but when I called I asked "when the end of my contract is up can I remove my phoneline and keep my TV & broadband?" I was told NO!

I was instructed "I can remove my phoneline but I will continue to be charged for it even though I no longer have it as it is part of the TV service" I must pay for a phoneline if I have cable TV!

If I don't want to pay for a phoneline I have to remove my TV service too, I can have BB on it's own!

That is what I was told.

I called back and spoke to a second person as I though he was giving me bull but she too confirmed I cannot have a tv service without a phoneline!

I will call monday and find out if this is still the case! I will post back and let you know!

(Infact I had a second STB & I had the movies and sports as well as family pack, but as I was told by CS that I have to pay for a phoneline as long as I have cable TV I cancelled my second STB and the movies/sports & family pack and in three months time I will cancel my telco service and my main TV service too! Reducing my bill from nearly £90 a month to £24.99)

Ohhhh and just to add to this thread one last time I just called sky again this time I chose option four then option two which is to downgrade your packages and I got through straight away and both times tonight the call was answered by british people! So for those who say your waiting for anything up to an hour 24 hours a day to speak to anyone this is total bull! (Don't belive me then call 08702 40 40 40 and choose option 4 then option 1 or option 2 now.) I have not tried this in the day so I can't comment on that!

19-02-2006, 00:59	#30
UncleBooBoo Guest Posts: n/a	Re: NTL PVR - How much??? Yes I am for another three months, However I know I have to have it till the end of my contract, but when I called I asked "when the end of my contract is up can I remove my phoneline and keep my TV & broadband?" I was told NO! I was instructed "I can remove my phoneline but I will continue to be charged for it even though I no longer have it as it is part of the TV service" I must pay for a phoneline if I have cable TV! If I don't want to pay for a phoneline I have to remove my TV service too, I can have BB on it's own! That is what I was told. I called back and spoke to a second person as I though he was giving me bull but she too confirmed I cannot have a tv service without a phoneline! I will call monday and find out if this is still the case! I will post back and let you know! (Infact I had a second STB & I had the movies and sports as well as family pack, but as I was told by CS that I have to pay for a phoneline as long as I have cable TV I cancelled my second STB and the movies/sports & family pack and in three months time I will cancel my telco service and my main TV service too! Reducing my bill from nearly £90 a month to £24.99) Ohhhh and just to add to this thread one last time I just called sky again this time I chose option four then option two which is to downgrade your packages and I got through straight away and both times tonight the call was answered by british people! So for those who say your waiting for anything up to an hour 24 hours a day to speak to anyone this is total bull! (Don't belive me then call 08702 40 40 40 and choose option 4 then option 1 or option 2 now.) I have not tried this in the day so I can't comment on that!