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Originally Posted by acoolwelshbloke
That's true and I reckon people extend the truth a little because I made a call to sky CS last night at 2.30 (ish) and they answered the phone straight away!
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With all due respect but, just because you get through straight away it must mean all others do also
Sky are having very serious problems at the moment due to a new system of organising the queue - this will take 6 months - according to employee sources on DS.
Nobody is informed when they ring however - you just get excessive call waiting times - lack of customer information is another serious problem of Sky's !!!