Does that come in English with grammar and capitalisation?
From the 10Mbit servie you should be expecting 1.1 - 1.2MB/s tops downstream, not 1.6MB as the indamous 'humey' insisted on claiming he was getting.
Lots of issues here with people getting grief from tech support not wanting to admit their capacity issues.
They are unlikely to be able to magically fix things just like that, you'll probably find your service goes pearshaped again at peak times
