Originally Posted by chrisjones

Ok even so its still like this.

Were you paying NTL for the 10mb service? - YES
Did you ask to downgrade to 2mb service? - NO

This action has been taken without your permission, which quite frankly is bang out of order. At the moment there seems to be a stupidly high (or so it seems) amount of admin or account errors, which whilst ok these are not something NTL is doing on purpose(?), its still not your fault, so why should you be left hanging around like this being messed about?

Stick up for yourself, hell I say you should get a discounted OR dare I say it, free month for the mess about.

In many ways I feel sorry for the decent ppl connected to NTL that come on here to help out so much, their effort should be noted by NTL ...Hell they should take charge of NTL hehe ;-)