[Chris W]

Originally Posted by Dodger444

Hi Chris W, I have had them try twice, the second time the lady in CS told me to wait 24hrs and if I'm still on the 2mb get back intouch... to tell the truth, whenever I've upgraded, its always been within minutes, i've never had to wait hours. Is this the norm, or was she palming me off?

err.... the latter i'm afraid

unless the modem was stuck with changes pending, which would not happen if the service level limit change was reached, as it wouldn't allow the change to be submitted in the first place, so i think we can rule this out as quite unlikely