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Originally Posted by Chris W
I doubt that it is due to going over the cap- if it was then why downgrade people to 2meg unlimited? the 512k tier was apparently what was too be used for punishment.
It is more likely to be a mistake on the part of ntl. It is possible to change the speed again before the next bill, but you need to get a CS agent who knows how to fiddle the system a little.... might be worth ringing up and trying again to upgrade back to 10meg.
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Hi Chris W, I have had them try twice, the second time the lady in CS told me to wait 24hrs and if I'm still on the 2mb get back intouch... to tell the truth, whenever I've upgraded, its always been within minutes, i've never had to wait hours. Is this the norm, or was she palming me off?
