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Chris W · 16-02-2006, 22:04

I doubt that it is due to going over the cap- if it was then why downgrade people to 2meg unlimited? the 512k tier was apparently what was too be used for punishment.

It is more likely to be a mistake on the part of ntl. It is possible to change the speed again before the next bill, but you need to get a CS agent who knows how to fiddle the system a little.... might be worth ringing up and trying again to upgrade back to 10meg.

16-02-2006, 22:04	#4
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 41 Services: Virgin Media Broadband Size M Posts: 6,546	Re: HELP! Broadband Problem. I doubt that it is due to going over the cap- if it was then why downgrade people to 2meg unlimited? the 512k tier was apparently what was too be used for punishment. It is more likely to be a mistake on the part of ntl. It is possible to change the speed again before the next bill, but you need to get a CS agent who knows how to fiddle the system a little.... might be worth ringing up and trying again to upgrade back to 10meg.