[EDIT]Sorry, this might need moving to the broadband section.
Hi all, I no longer have a 10mb connection.. I havnt asked to be knocked down to the 2mb and when I phone NTL they said I am subscribed to the 2mb... very strange
I run the modem config
http://192.168.100.1/ and it tells me i'm on the 2mb... here is the info
Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled.
I contacted CS they told me that I'd have to upgrade online back to the 10mb, But why I have to do this I dont know? Because I have done anything different. So I do as they say and try the upgrade online, but this tells me that I have already changed the speed of my cable modem since the last bill. We regret that becuase of the nature of cable modem billing, it will not be possible to change your level of service until your next bill has been processed. in 30 days or so!!! But why has this happened? Any help would be much appreciated. thnx
Oh, and CS have told me that they have put me back up to the 10mb that was some hours ago though. But they haven't got a clue either to why this has happened?
My modem is the ntl:250 and I've been on the 10mb since December I've never subscribed to the 2mb connection. I'm baffled??