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Originally Posted by Fedz
Obviously I can understand your complaint regarding slow/sluggish/freezing of ntl's menu(s).
If you have/use a Pace DSTB - I've found having/using the Samsung DSTB eliminates 90% of the above.
Sky+ (which is just normal Sky and a hard drive/recorder - not VOD) is very highly prone to slowness/sluggish and freezing + more.
ntl - you can freephone for help and or engineers to help resolve the problem.
Sky - you dial 0870 (national rate number) and have to wait excessive and often over an hour in the queue to speak to CS for help ....etc.
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The problem with NTL's VOD is the programme choice that you get and the uncertainty of what is going to be available in the next few days.
With Sky+ you can record any programme you want to watch when you want. Two programmes being recorded at the same time whilst you watch a previously recorded programme or one programme being recorded whilst you watch a different live programme is something that NTL cannot provide, yet.
I had a problem with one of my two Sky+ boxes this morning. All sorted by a very good Scottish lady in around 10 minutes without using a 0870 number. Dial 0800 731 6965 and choose option 2 followed by option 4. The call was answered in around one minute.