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Old 16-02-2006, 11:40   #11
ian@huth
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Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Video On Demand - Why NTL have it right!

Quote:
Originally Posted by Fedz
Obviously I can understand your complaint regarding slow/sluggish/freezing of ntl's menu(s).

If you have/use a Pace DSTB - I've found having/using the Samsung DSTB eliminates 90% of the above.

Sky+ (which is just normal Sky and a hard drive/recorder - not VOD) is very highly prone to slowness/sluggish and freezing + more.

ntl - you can freephone for help and or engineers to help resolve the problem.
Sky - you dial 0870 (national rate number) and have to wait excessive and often over an hour in the queue to speak to CS for help ....etc.
The problem with NTL's VOD is the programme choice that you get and the uncertainty of what is going to be available in the next few days.

With Sky+ you can record any programme you want to watch when you want. Two programmes being recorded at the same time whilst you watch a previously recorded programme or one programme being recorded whilst you watch a different live programme is something that NTL cannot provide, yet.

I had a problem with one of my two Sky+ boxes this morning. All sorted by a very good Scottish lady in around 10 minutes without using a 0870 number. Dial 0800 731 6965 and choose option 2 followed by option 4. The call was answered in around one minute.
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