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SteveB · 16-02-2006, 12:07

I think I'm sufferring the same problem. Ever since my 10mb upgrade my modem stops responding on the LAN side - I can't access it's web page and rebooting my router looses any DHCP assigned IP Address. I've tried connecting modem-PC and suffered the same problem this morning.

I'm at my wits-end with NTL CS, Over the last 8 weeks I have patently gone through their diagnsotic routine 3 times, which each time ends with me power cycling the modem and all is fixed. This morning I nearly got commitment to replace the modem with a 250, but after being transferred 4 times over 70 minutes I was asked to repeat the diagnostics. My modem was working by then so all I got from NTL was no-fault-found.

Each time NTL run diagnostics there is 'nothing wrong' with the modem, the SYNC & RDY are lit. However I cannot connect anything (router or PC) until I reboot the modem. NTL concluded it must be XP SP2 and have requested I downgrade to SP1, however I feel this is poor advice and provably not just a PC connectivity issue.

How do I force NTL to take any responsibility ?

Interestingly (perhaps) it is happening more frequently since I connected up a new VoIP (PAP2) Adapter.

Any advice (technical or 'Supplier Management' tips ) ??

16-02-2006, 12:07	#298
SteveB Inactive Join Date: Dec 2003 Location: UK Posts: 12	Re: ntl home:120 hanging from today I think I'm sufferring the same problem. Ever since my 10mb upgrade my modem stops responding on the LAN side - I can't access it's web page and rebooting my router looses any DHCP assigned IP Address. I've tried connecting modem-PC and suffered the same problem this morning. I'm at my wits-end with NTL CS, Over the last 8 weeks I have patently gone through their diagnsotic routine 3 times, which each time ends with me power cycling the modem and all is fixed. This morning I nearly got commitment to replace the modem with a 250, but after being transferred 4 times over 70 minutes I was asked to repeat the diagnostics. My modem was working by then so all I got from NTL was no-fault-found. Each time NTL run diagnostics there is 'nothing wrong' with the modem, the SYNC & RDY are lit. However I cannot connect anything (router or PC) until I reboot the modem. NTL concluded it must be XP SP2 and have requested I downgrade to SP1, however I feel this is poor advice and provably not just a PC connectivity issue. How do I force NTL to take any responsibility ? Interestingly (perhaps) it is happening more frequently since I connected up a new VoIP (PAP2) Adapter. Any advice (technical or 'Supplier Management' tips ) ??