[altis]

This sounds like a great idea but I also wonder whether it will actually take off. At the moment, there is nothing stopping anyone setting up their own FAQs page and, if it is relevant, getting a link put on the front page. There are an infinite number of possibilities yet only a handful have appeared so far. Although some have mentioned that they would like to do this, few have the necessary time available. Perhaps, if there was a more formal support framework then more would get done - I don't know. Sorry if this sounds too negative.

Personally, I would like to see something that is integrated with this forum. We have three types of information: news articles, forum posts and, hopefully, the new help pages. The front page could be divided into three sections with the news and forum ranked by 'newness' (as currently) and the help ranked by activity. There could also be some sub-pages that are divided similarly but only have information relevant to one topic, for example cable TV.

Thinking on the hoof here but... the help pages (and indeed the news section) could also take the form of a forum. The first post would be large and could be modified by the author. Subsequent posts could ask for clarification or suggest amendments. I seem to remember this happening with a 'newbies' thread over on dotcom. The whole lot could be built, hopefully, in Vbulletin so maintaining a consistent appearance and user interface across the different sections - something that, for example, Digital Spy has not quite managed to achieve.