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Re: I have Quit NTL
Frank.......I've been an avid reader of your blog, excellent m8, It's a great shame when good people are forced out, good luck in whatever you do. respect m8
But unfortunatley in NTL the money men make the decisions, with incentive's currently in place to reduce truck rollls, and techs being told not to replace STB's (which let's face it folks are crap) unless it they are 100% sure its the box at fault, I can see things getting a lot worse before it gets better,
When i did my training, it was for 3 weeks, although I already knew my stuff, the training was excellent. But people who started after me were given, a weeks training then put on the phones, Not the trainers fault, but they needed people on the phones as quickly as possible, experienced csr's were helping them as much as possible, but by doing that they were affecting their own stats, its a no win situation.
when statistics govern you, the only winner is the money men,
I,m sorry folks but I just cant get my head round this concept, IMHO the people who pay our wages should come first, ie the customer,
Andy E
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