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Originally Posted by Dog23
um, ok, who do I ask?
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Certainly not the 'owners' of NTL. They are, in the main, large banks and other financial institutions and they will give not even a single rapid movement of their wrists if you try to explain your problems to them. If you get a reply at all, they will simply point you back at the same customer relations people who have already caused you such frustration.
If NTL's customer service is not working for you, take up Russ' offer and send in your details using the forum Private Message system. We have contacts in NTL who
do give a toss and will be able to resolve your issue.
Which reminds me ... you still haven't said specifically what the problem is ...