[3paraccoy]

sorry for being a little vague - the problem we are experiencing is with the speed of our browsing and downloading. We are supposed to be on 2mb - which we have previously had no problems with up to now - it is currently as slow as a slug!!
We are connected via a ethernet cable to webstar modem DPX100.
We are on XP os.
There is nothing else running when we are browsing and all background tasks are closed for gaming.
Question: If we are on 2mb, how long should it take to download a game patch of 280mb size ??(when we were on 1mb before they upgraded us - it was taking 4 hours plus)
when we finally managed to download a recommended tool (pc pitstop)to check our broadband speed and pc performance it highlighted a 'slow internet performance bandwidth'
bandwidth down rated speed - 128 / tested speed - 207 kbits/sec
bandwidth up rated speed - 128 / tested speed - 43 kbits/sec
ping latency rated speed 280 / tested speed 128 milliseconds

it suggested that slow uploads can occur if we were using a proxy access to the internet - which we are not.

Hope this helps to narrow down possible causes ??

(incidently we have spoken to a few people who are also on Telewest blueyonder broadband ie: neighbours and friends who are also experiencing a sudden loss in speed)

thanks in anticipation