Originally Posted by Devious

Hello

To cut a long story short i had ntl's 10meg upgraded yesterday to my STB,unbeknown to me it can only take 5mb not the full 10mb so i promplty phoned them and stated that i did not want it because the speed i was getting was not what i was paying for and was told that i could get a modem installed for £50,to which i replied no chance put me back on my previous speed which they did with no hassle :P.

Today i rang them and asked to be put back upto the 10mb (sorted the finances) and was told that they are no longer doing the upgrade to 10mb on a STB beacuse it can not handle 10mb only 5mb and the extra load could turn the STB into a fire hazzard. (steve form cs).

I then asked why there was nothing about this situation on the home page of ntl and he replied he did not know.

Not to sure if he was just brushing me off but thought some 1 from this forum might be able to confirm the above situation.

thanks.