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Originally Posted by homealone
imo It should have a glossary of "techy" stuff like acronyms - not to disagree with the idea of explaining things simply in the articles, but it would be a resource for people puzzled by stuff like SACM, STB, IDE, ATAPI etc, in this and other forums.
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Excellent idea.
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Originally Posted by KingPhoenix
Interesting idea, but does that mean that those topics will be seperated from here?? and only discussed there??? The same proposal that NTL had for .com and community????
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No, not really.
I imagine that we will use it in a scenario such as this:
1) NTL customer posts asking for help.
2) Any member of the forum can then post a link to the appropriate article on ntli.info.
3) NTL customer has their problem solved far more quickly than waiting in a call queue for support.
That's quite a simplified version but you get the idea.
The actual site will be discussed on this forum (if the demand is there, we could always create a subforum like we did for the blogs) and as nthw.info posted, the articles will have a comments system for any other tips that visitors might want to add.
I'd like to see NTL try to do any better than this.
