[3paraccoy]

ITS BEEN NEARLY TWO WEEKS, AND AFTER NEARLY THROWING THE PC OUT OF THE WINDOW, HALF A DOZEN TELEPHONE CALLS TO TECHNICAL SUPPORT, A VISIT FROM A TELEWEST ENGINEER WE ARE STILL NO CLOSER TO RESOLVING THE PROBLEM !!

WE HAVE (IN DESPERATION) THINKING WE HAD A VIRUS OR SPYWARE PROBLEM, SET OUR COMPUTER BACK TO FACTORY SETTINGS, USED ALL SORTS OF ANTI SPYWARE STUFF, WE HAVE RUN TEST AFTER TEST, TRIED TWEAKING AND CLEANING - YET WE STILL HAVE THE PROBLEM.

THEY ADVISED US ON ONE OF THE PHONE CALLS THAT OUR UTILISATION IN OUR AREA WAS REALLY LOW - AROUND 10% - AVERAGE IS AROUND 40% - SO THERE WAS NO REASON FOR A DROP IN SPEED. THEY ALSO HAD US DOING PING TESTS AND THEY WERE NORMAL TOO ??

ENGINEER HAS JUST LEFT AND COULDNT FIND A PROBLEM EITHER - BUT DID SAY THAT THEY WERE CURRENTLY UPGRADING SERVICE BUT SAID IT SHOULDNT CAUSE PROBLEMS BUT ALSO MENTIONED THEY HAD RECIEVED A NUMBER OF QUERIES WITH SIMILIAR ISSUES. (ARE THEY SCARED TO ADMIT THE UPGRADE WILL AFFECT THE SERVICE BECAUSE THEY DONT WANT TO REFUND CUSTOMERS PAYMENTS??)

OUR ONLY OTHER TEST NOW IS TO GET ANOTHER PC / LAPTOP AND CONNECT THAT TO OUR MODEM TO RULE OUT WHETHER OUR PC IS THE PROBLEM OR WHETHER IT IS THE SERVICE ??

ANY SUGGESTIONS ARE APPRECIATED