Cable Forum - View Single Post

space · 15-02-2006, 03:48

Ugh, lately the phone techs have been incompetent beyond belief.

I had a bloke from second line due to call me about replacing my modem, I had to go out and of all things quickly post a birthday card and missed the call, so I called back through the main switchboard because I didn't have a direct line number.I get through to what I can only describe as the most officious little tw*t I've ever spoken to in my life.

I ask to be put through to second line and he refused, I explained about returning the call, still he refused, there was no note of it on his machine and people aren't even connected to second line (bearing in mind I've been talking to second line about my problem now for several months on a regular basis)

The only way he will sort anything is if I jump through all the hoops I've been through a THOUSAND times before which I and about 30 other tech blokes no is not the problem.

During this process he confers with second line because he doesn't know what he's doing but won't connect me to them, then at the end isn't satisfied I have a genuine problem and tells me he's going to "reset" the six months worth of calls and notes to zero and start the whole fault finding process over again.

Utter pr*ck.

I've been with TW for 6-7 years, the last 6 months have been complete hell and a shambles.

I did manage to get his name and a very angry complain letter has been fired off, not that I expect anything will be done about him either. they can't fix a simple speed issue, i doubt they can fix their staff.

Pull you finger out TW, you're making a lot of very long standing loyal customers very angry for no reason at all.

15-02-2006, 03:48	#7
space Inactive Join Date: Aug 2005 Posts: 14	Re: Blueyonder "Support" Ugh, lately the phone techs have been incompetent beyond belief. I had a bloke from second line due to call me about replacing my modem, I had to go out and of all things quickly post a birthday card and missed the call, so I called back through the main switchboard because I didn't have a direct line number.I get through to what I can only describe as the most officious little twt I've ever spoken to in my life. I ask to be put through to second line and he refused, I explained about returning the call, still he refused, there was no note of it on his machine and people aren't even connected to second line (bearing in mind I've been talking to second line about my problem now for several months on a regular basis) The only way he will sort anything is if I jump through all the hoops I've been through a THOUSAND times before which I and about 30 other tech blokes no is not the problem. During this process he confers with second line because he doesn't know what he's doing but won't connect me to them, then at the end isn't satisfied I have a genuine problem and tells me he's going to "reset" the six months worth of calls and notes to zero and start the whole fault finding process over again. Utter prck. I've been with TW for 6-7 years, the last 6 months have been complete hell and a shambles. I did manage to get his name and a very angry complain letter has been fired off, not that I expect anything will be done about him either. they can't fix a simple speed issue, i doubt they can fix their staff. Pull you finger out TW, you're making a lot of very long standing loyal customers very angry for no reason at all.