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Originally Posted by DavyB
Fair point. I understand you've got procedures to follow.
What I don't understand is that after following the procedures for 90 minutes and getting nowhere, why was I being asked to repeat the process??
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There is no reason why (in my oppinion) it should take more than one attempt and if there is no response from the modem from 1st line diag tools it should be escalated to the second line if a sequencial reboot of kit has failed to cure the issue.