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Originally Posted by david.ewles
There Are several problems with the Terayons.
And no you cannot talk to the modem directly, unlike other modems.
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Not entirely true, as I have posted here before - you can use Robin Walkers docsdiag program by assigning a secondary IP to a windows XP PRO machine and connected directly to the cable mode.
You cannot connect to a helpful web screen though.
I have had similar problems to the OP, this happens when the upstream connection is marginal, it does need am engineer visit to make a physical change in the green cab. Newer modem also have greater upstream headroom so are more tolerant than the old TJ210!