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Originally Posted by ColinJames
You are far too easy on them. If they put the cable in, then they should look after it. After all the costs of maintainance of the network will be built in to the costs everyone is charged. By not doing this work they are getting money for not doing something.
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If it was my business i wouldn't have shelled out that amount of money for one extra customer who would have been paying £30 a month...
From a business point of view I am sure the focus is on increasing the penetration in areas that are servicable without spending extra money, rather than picking up customers who are going to take a long time to provide any return on the capital employed.