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hammered · 14-02-2006, 13:40

I myself have been with NTL now for just over 6yrs. I didn't really have any problems with my cable connection over the years, the odd disconnection maybe, but nothing major. I used to sit there reading the rants from people over their service and think that I must be one of the luckier ones...

How-ever, like with so many people since I've upgraded to 10MB the service is just a pile of steaming doggy do-do's. I get constant disconnections, my speed levels fluctuate constantly between 2MB right upto 8MB. I know the Terayon's can't run the full 10MB, but at the start of the 10MB for the first month or so I had a constant 8MB. My on-line gaming used to be fine, I never had a problem with it until just after the new year. It's now got to the stage where I can't even play online anymore as it gets me so wound up. I've phoned CS several times and all I get is the same thing...
My routers at fault...
The firewall I run is slowing me down...
My server is causing the slow responses...
I must be running P2P software, which is slowing me down...
The site I'm trying to get to must be slow...
BLAME ANYTHING BUT THEIR OWN NETWORKS!!!
I've proved it to them with trace routes, but no, it's not their networks...
I even had one of the CS reps laugh down the phone at me when I queried them why I had to pay ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 for a newer modem, when it's THEIR equipment...
The only reason I'm still with NTL now, is that I live slap-bang in the middle between two phone exchanges so all I can get with ADSL is maybe a 1MB line. The way things are going that's looking to be a decent option... Either that or I might just go and plumb for a business line and pay the extra for a decent 3MB line...

14-02-2006, 13:40	#25
hammered Inactive Join Date: Jun 2004 Location: Loughborough Services: 10MB BB (although it's sometimes only 2MB) Posts: 87	Re: I dont think this will get any better I myself have been with NTL now for just over 6yrs. I didn't really have any problems with my cable connection over the years, the odd disconnection maybe, but nothing major. I used to sit there reading the rants from people over their service and think that I must be one of the luckier ones... How-ever, like with so many people since I've upgraded to 10MB the service is just a pile of steaming doggy do-do's. I get constant disconnections, my speed levels fluctuate constantly between 2MB right upto 8MB. I know the Terayon's can't run the full 10MB, but at the start of the 10MB for the first month or so I had a constant 8MB. My on-line gaming used to be fine, I never had a problem with it until just after the new year. It's now got to the stage where I can't even play online anymore as it gets me so wound up. I've phoned CS several times and all I get is the same thing... My routers at fault... The firewall I run is slowing me down... My server is causing the slow responses... I must be running P2P software, which is slowing me down... The site I'm trying to get to must be slow... BLAME ANYTHING BUT THEIR OWN NETWORKS!!! I've proved it to them with trace routes, but no, it's not their networks... I even had one of the CS reps laugh down the phone at me when I queried them why I had to pay ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 for a newer modem, when it's THEIR equipment... The only reason I'm still with NTL now, is that I live slap-bang in the middle between two phone exchanges so all I can get with ADSL is maybe a 1MB line. The way things are going that's looking to be a decent option... Either that or I might just go and plumb for a business line and pay the extra for a decent 3MB line...