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chrisjones · 14-02-2006, 14:06

Ok so im guessing you have played hell with them on the phone (by them I mean the appropriate managers, not the CS phone ppl..).

Failing that take a trip to your local citizens advice.. it amazing how quickly things get sorted once you involve them ;-)

Sounds to me like they (NTL) are trying to cover thier backs with the 'private data' info... I had a similar incident whereas they didnt update my Ddebit details as I asked and no money was taken.

By 'billed' are you saying they have taken the money or are asking for the money? Eitherway go into your bank and make sure the Direct Debit is cancelled.

14-02-2006, 14:06	#2
chrisjones Inactive Join Date: Dec 2005 Location: Knaresborough UK Age: 45 Services: 100mb BB TiVo 500gb TV L Phone - Evening / Weekends Posts: 833	Re: help pls advice Ok so im guessing you have played hell with them on the phone (by them I mean the appropriate managers, not the CS phone ppl..). Failing that take a trip to your local citizens advice.. it amazing how quickly things get sorted once you involve them ;-) Sounds to me like they (NTL) are trying to cover thier backs with the 'private data' info... I had a similar incident whereas they didnt update my Ddebit details as I asked and no money was taken. By 'billed' are you saying they have taken the money or are asking for the money? Eitherway go into your bank and make sure the Direct Debit is cancelled.