Cable Forum - View Single Post - Blueyonder

Sepulchre · 13-02-2006, 21:25

Dundee was 'upgraded', note I use the term lightly in early November, ever since the upgrade the speeds have been worse on 4mb than they were on 1mb! Slow connections and my biggest complaint - ridiculous pings when gaming which have gotten no better and in fact are getting worse, currently 200+ to UK servers.

Since the upgrade I've made countless calls to BY and been told the same thing each time, "yes ther is a problem, its with the Network team". Never has anyone given a resolution time or any idea of why this has happened.

This is now 3 months and its still, excuse the language. But the service is crap! I've never seen a company so uninterested in its customers. I would walk, but given my TV, phone and internet is all with BY changing to BT/SKY is a lot of work and the best connection I can get on ADSL is 1mb, so I cant even realistically vote with my feet!

On my last call the customer service guy advised me to write to the chief exec as nothing else would get a result

13-02-2006, 21:25	#1
Sepulchre Inactive Join Date: Nov 2005 Posts: 23	Blueyonder - The crap continues Dundee was 'upgraded', note I use the term lightly in early November, ever since the upgrade the speeds have been worse on 4mb than they were on 1mb! Slow connections and my biggest complaint - ridiculous pings when gaming which have gotten no better and in fact are getting worse, currently 200+ to UK servers. Since the upgrade I've made countless calls to BY and been told the same thing each time, "yes ther is a problem, its with the Network team". Never has anyone given a resolution time or any idea of why this has happened. This is now 3 months and its still, excuse the language. But the service is crap! I've never seen a company so uninterested in its customers. I would walk, but given my TV, phone and internet is all with BY changing to BT/SKY is a lot of work and the best connection I can get on ADSL is 1mb, so I cant even realistically vote with my feet! On my last call the customer service guy advised me to write to the chief exec as nothing else would get a result