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Originally Posted by ColinJames
My penultimate conversation with ntl went something like this
Give me your Customer Complaints Dept. telephone no.
We don't have one.
You don't have a Customer Complaints Dept.?????????
Yes we do, but they do not have a telephone number.
Give me their e-mail address.
No.
No?
Yes, no.
Why not.
It's a secret.
Give me their address, or can't they read.
No need to be offensive.
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Sounds like you got an experienced team member then
All calls are recorded, and if that really is how the conversation went then that person isn't doing their job properly. Call again and complain.