Read the below if you want details. Summarised here:
1) Various parts of Telewest's network are badly oversubscribed, they admit this.
2) Some areas have been congested for months, Telewest admit they do not have the money to resolve these issues.
3) Telewest appear to have sent letters to users with high upstream usage.
4) Telewest's AUP explicitly mentions high upstream usage as a reason for restriction and/or disconnection.
The long version........
Newcastle is a bad, bad, bad area for Telewest at the moment.
http://bbs.adslguide.org.uk/postlist...der&PHPSESSID=
A few extracts from threads there:
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They've admitted to me it's a serious UBR contention issue. They also admitted it needs upgrading asap, however they don't have the available finances for it. Basically been told to lump it or leave it.
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Advised what many of you have already said, need a new UBR or something. Says it could be done this summer.
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I concur. Pretty much what I have been told.
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And then there's Digital Spy, specifically a lucky chap from Doncaster:
http://forum.digitalspy.co.uk/board/...splay.php?f=76
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Anyone ever complained to Watchdog about Blueyonder?
I think i will be after i get the number when its next on. Paying for 4mbit connection (£35) and all afternoon today and this evening i cant get over 512k - 756k. why? they say because of high utilisation in the area.
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Quote:
Originally Posted by skiddie2003
You could phone up Telewest.
Ive been doing this for the last five months. Its to do with high utilisation in the area ive been told plenty of times. The outage teams knows about the problem but nothing has been done for 5 months its crazy. This all started the day after the upgrades were announced
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More to the point..
http://forum.digitalspy.co.uk/board/...d.php?t=340643
Telewest appear to be writing to people with high upstream usage.
Better late than never.