Cable Forum - View Single Post - NTL Customer Services: Your personal experience

DrK · 11-02-2006, 09:02

Signed up only twice for new services, first in 2001 for Internet, and in 2005 to add a phone line and move house.
Both times resulted in several months worth of endless hassle, endless multi billing, accounts closed and re opened, till i was put in touch with someone who actually earns there wages.

Ive never had a major fault with any equipment, just a loose exterior cable once, and a new modem when i moved address cant fault them there, had the odd day were the INTERNET didn't work for most it, maybe a total of 10~14 times since 2001,

All in All i feel NTLs service is very good until you enter the world of customer services then it goes downhill, i would compare NTLs customers services right next to British Gas in quality.

11-02-2006, 09:02	#681
DrK Inactive Join Date: Aug 2005 Posts: 64	Re: NTL Customer Services: Your personal experience Signed up only twice for new services, first in 2001 for Internet, and in 2005 to add a phone line and move house. Both times resulted in several months worth of endless hassle, endless multi billing, accounts closed and re opened, till i was put in touch with someone who actually earns there wages. Ive never had a major fault with any equipment, just a loose exterior cable once, and a new modem when i moved address cant fault them there, had the odd day were the INTERNET didn't work for most it, maybe a total of 10~14 times since 2001, All in All i feel NTLs service is very good until you enter the world of customer services then it goes downhill, i would compare NTLs customers services right next to British Gas in quality.