No they don't like it if you get irate, in fact they may disconnect you if you get really abusive.
This is what happened to a rather hot headed friend of mine who although perfectly justified in his complaint was not in the colourful language that he used to the member of staff. Lord knows I have had to bite my tongue on a number of occasions!
On the subject of complaining, I wrote to NTL in December 2005 following a catalogue of unnecessary and idiotic errors not befitting of an organisation the size of NTL which affected me financially. To date I still haven't received a response!
I know that they received the complaint because I sent it recorded delivery yet it seems they may have binned it...
Does anybody reading this know of who or where I can send a complaint by post that will be read, taken seriously and dealt with within a reasonable amount of time? [img]Download Failed (1)[/img]
Any assistance would be greatly appreciated
