Quote:
|
Originally Posted by Damien Giles
Hi,
It's kellys fault a) because it's not one of their processes to disconnect at the omnibox.
b) They tried pickup twice, over 2 weeks, on the 2nd occasion disconnecting at the omnibox.
They should not remove active services on from the property if it's to obtain a disconnected DTV from 2 weeks.
The reason I need the splitter, because this is what I borrowed from another omnibox box, which needs returning.
Unfortunately, I have the pleasure of working for NTL, so I know that this is not not one of the processes that recovery follow.
I know why they've done it, but too many calls come through from customers (who have no reason it was an omnibox disconnect) because an additional box hasn't been collected for 7 days - try an explain to them that's why their BB and their other 3 boxes arent working.
|
And for all this it gives you the right to steal a splitter from another box. Did you contact them on the occasions that they left notes or did you just think **** it ?.
If you need to return the splitter fine.
If you only have one product then all you need is a f to f for your property
