Cable Forum - View Single Post - Goddam Kellys! Any Techs Here? *nightmare*

DamienGiles · 10-02-2006, 20:17

Hi,

It's kellys fault a) becuase it's not one of their processes to disconnect at the omni.

b) They tried pickup twice, over 2 weeks, on the 2nd occasion disconnecting at the omni.

They should not remove active services on from the property if it's to obtain a disconnected DTV from 2 weeks.

The reason I need the splitter, becuase this is what I borrowed from another omni box, which needs returning.

Unfortunatly, I have the pleasure of working for NTL, so I know that this is not not one of the processes that recovery follow.

I know why they've done it, but too many calls come through from customers (who have no reason it was an omni disconnect) becuase an additional box hasn't been collected for 7 days - try an explain to them thats why their BB and their other 3 boxes arn't working.

10-02-2006, 20:17	#3
DamienGiles Inactive Join Date: Feb 2005 Posts: 6	Re: Goddam Kellys! Any Techs Here? nightmare Hi, It's kellys fault a) becuase it's not one of their processes to disconnect at the omni. b) They tried pickup twice, over 2 weeks, on the 2nd occasion disconnecting at the omni. They should not remove active services on from the property if it's to obtain a disconnected DTV from 2 weeks. The reason I need the splitter, becuase this is what I borrowed from another omni box, which needs returning. Unfortunatly, I have the pleasure of working for NTL, so I know that this is not not one of the processes that recovery follow. I know why they've done it, but too many calls come through from customers (who have no reason it was an omni disconnect) becuase an additional box hasn't been collected for 7 days - try an explain to them thats why their BB and their other 3 boxes arn't working.