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Originally Posted by Russ D
The person who mainly helps us out is based in NI, she's also a user of this site and if she wants to tell you more about her role, she can do so here however she has the right to privacy. One thing I will say though is she is not front-line staff which is why it's unlikely you'll get through directly to her if you call ntl. She has authority within the company which has given us a 100% success rate with any queries we've sent through to her.
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Yeah she's a star alright
