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Originally Posted by ntlnerd
will how come we never get through to some in NI ? it's usually some havewit in england who dosent have a clue what they are talking bout.
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The person who mainly helps us out is based in NI, she's also a user of this site and if she wants to tell you more about her role, she can do so here however she has the right to privacy. One thing I will say though is she is not front-line staff which is why it's unlikely you'll get through directly to her if you call ntl. She has authority within the company which has given us a 100% success rate with any queries we've sent through to her.
Our policy is if someone had tried and failed to get somewhere with ntl through conventional methods, they can come here and we'll use our contact to escallate the issue.