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Originally Posted by Scotty NI
Yeah i agree, if NTL try and charge me for a new modem ill threaten to cancel rite away, im not paying 35quid a month for a service im not gettin cos of NTLs old modem. Ill be ringin up 2mro  |
Threating to cancel my TV, phone and broadband worked for, where as no other lesser threats did. If you do end up going down this route then make sure your put through to ntl's Customer Retention Dept, they seem to have the authority to authorise a free install/upgrade on the spot.
I get a modem installed today in theory. However, I wouldn't be surprised if I get a phone call at 5.30pm from the engineer telling me that they've got a puncture and will have to reschudule for another day. Happened twice already in the past 3 years when I've been waiting for an Engineer to come out. i just hope things have improved.