Cable Forum - View Single Post

Chrysalis · 10-02-2006, 08:15

It may sound moral to blame it on the customer but if a customer repeatedly gets poor service and fed fud from the CS or TS rep he is probably justified to get fed up since after all he pays for a service.

I would rather wait longer, spend longer on a call and have my problem dealt with first time (first time resolution) then be answered quickly and have to speak to numerous people to get a problem resolved.

10-02-2006, 08:15	#15
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: feel really bad for cs girl It may sound moral to blame it on the customer but if a customer repeatedly gets poor service and fed fud from the CS or TS rep he is probably justified to get fed up since after all he pays for a service. I would rather wait longer, spend longer on a call and have my problem dealt with first time (first time resolution) then be answered quickly and have to speak to numerous people to get a problem resolved.