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Fedz · 10-02-2006, 03:25

Another red herring from ntl.

As a long term customer (7 years) of ntl I've seen and heard it all.

ntl won't offer and give compensation and or goodwill gestures for love nor money as they know they can't live up to their own promises - it's all hype as usual.

I've had many goodwill gestures in my 7 years but, I have had to suffer (and I mean suffer) nthell and back to get it.

If they did do the above I guarantee ntl would make potential claims go through CS front line (what horrors wait their is anyones guess), have masses of t&c's attatched and then their interpretation of things will be a whole lot different and theirs will be right no matter what you the customer knows and then it'd take weeks/months/years to get a pathetic tenner for weeks/months of hell trying to get at it!

Not worth the paper it's written on!

10-02-2006, 03:25	#16
Fedz Inactive Join Date: Feb 2006 Location: Huddersfield, UK Age: 56 Services: NTL Phone inc. Talk Unlimited local, 10mb broadband & TV inc. Family pack, sports, movies and prem+ Posts: 61	Re: ntl Customer Charter Another red herring from ntl. As a long term customer (7 years) of ntl I've seen and heard it all. ntl won't offer and give compensation and or goodwill gestures for love nor money as they know they can't live up to their own promises - it's all hype as usual. I've had many goodwill gestures in my 7 years but, I have had to suffer (and I mean suffer) nthell and back to get it. If they did do the above I guarantee ntl would make potential claims go through CS front line (what horrors wait their is anyones guess), have masses of t&c's attatched and then their interpretation of things will be a whole lot different and theirs will be right no matter what you the customer knows and then it'd take weeks/months/years to get a pathetic tenner for weeks/months of hell trying to get at it! Not worth the paper it's written on!