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Fedz · 10-02-2006, 01:36

I know from 7 years of experience of ntl CS that yes they often do fob you off with direct incorrect advice to customers.

If they can't answer or you sound like you know what your on about they often simply hang-up.

Some ntl CS will simply not respond to your pleas for help after being transferred from one place to the next and you want to complain to eg: retention's they'll not put you through!

Ask to speak to their line supervisor and or line manager and they'll almost certainly tell you that they are in a meeting and they'll call you back. I say who is supervising you then, they have on occasion simply hung-up on me!
If not and you agree to a call back - not once in 7 whole years as a ntl customer have I had a callback returned.

These internal call monitoring clearly do not do anything more than just record as the amount of ignorant ntl CS staff has got a whole lot worse over the years and that I do know as long term customer of ntl.

It's getting harder and harder to find a helpful and competent ntl CS staff member and I base this on the frequency that is required ringing back several times on one single simplistic query.

10-02-2006, 01:36	#11
Fedz Inactive Join Date: Feb 2006 Location: Huddersfield, UK Age: 56 Services: NTL Phone inc. Talk Unlimited local, 10mb broadband & TV inc. Family pack, sports, movies and prem+ Posts: 61	Re: feel really bad for cs girl I know from 7 years of experience of ntl CS that yes they often do fob you off with direct incorrect advice to customers. If they can't answer or you sound like you know what your on about they often simply hang-up. Some ntl CS will simply not respond to your pleas for help after being transferred from one place to the next and you want to complain to eg: retention's they'll not put you through! Ask to speak to their line supervisor and or line manager and they'll almost certainly tell you that they are in a meeting and they'll call you back. I say who is supervising you then, they have on occasion simply hung-up on me! If not and you agree to a call back - not once in 7 whole years as a ntl customer have I had a callback returned. These internal call monitoring clearly do not do anything more than just record as the amount of ignorant ntl CS staff has got a whole lot worse over the years and that I do know as long term customer of ntl. It's getting harder and harder to find a helpful and competent ntl CS staff member and I base this on the frequency that is required ringing back several times on one single simplistic query.