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Originally Posted by danielf
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Originally Posted by nffc
About time people started treating TS/CS reps in call centres as humans doing a job instead of as plebs with nothing to do and vehicles to insult/moan at, IMO.
At the end of the day, we want to help you and going in moaning makes us think of ways to fob off rather than help - if someone's nice I'll normally try and go that little bit extra out of my way.
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Unfortunately, some of your colleagues try to fob off rather than help the nice people. They then get angry at the poor soul that has to take the next call from that client...  |
Doesn't happen. Sometimes something needs to be done before we can help again - ie back up files, try something, recover the PC, download something - if this can't be done for some reason it's needing a 2nd call.
You'd be surprised at the amount of internal monitoring / call recording that goes off in TS places. If we do something wrong it regularly gets fed back so out-and-out fobs never really happen, I'm talking about going extra distances to make customers happy not trying to get rid of them.
As for waiting to speak to someone how's about NOT ringing at busy periods!
