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Originally Posted by marky
I'm normally very polite to cs, and they are polite and helpfull back, its a waste of time shouting at the person on the phone, they dont cause the problems, they are there to help  |
I'm normally polite when talking to a CS rep, its only when they are being rude to me I'm inclined to be rude back.
I think of it this way, Problems encounterd with a company are not down to the CS rep and even when they are down to the CS rep not doing something correctly the person who anwsers the phone on your next call isn't usally the same person you spoke to last time and therefore getting angry at the person who happened to anwser the call isn't going to get you anywhere.
Although it doesn't help matters if you spend a long time on hold waiting to be anwsered.