Well another update for you lovely folks.
Asked TS what was happening with my enquiry, and that surely the engineers findings where on my account and they could tell me exactly what was happening with my fault, but no such luck from the way they were talking there was no notes or any info regarding the engineers findings at all.
Then you get the whole hassle of "Will not talk to you unless you are looking at your screen"
(I am at work)
I deperately tried to explain I DONT WANT ANOTHER ENGINEER!!
I WANT TO KNOW WHATS HAPPENING WITH MY FAULT!!!
WHEN IS IT GOING TO BE FIXED!!!
(Sorry for shouting
)
I lost interest with the guy and then asked to be put through to Customer Care to cancel/downgrade.
I then got through to a very very HELPFUL person called E**lyn!
She was a absolute DIAMOND, and she deserves a pay rise!!!
She tried to speak to TS but got the same old lingo.
So im going to ring tonight, and if i get the run around again, ill either be cancelling or going on to 1Meg.
3 years of solid fantastic service, to this, very disapointing tbh, i used to recommend NTL to everyone I knew, but my opinion is slowly diminshing now
