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Originally Posted by castor76
I did everything that I can to make a complaints to the Telewest, and they finally got back to me. They actually told me that the upgrade is DONE. And it was done very some time ago...
I have never EVER experienced any speed increase for 4mb connection. The fastest speed I experienced is 100kbs download speed on 5:00 am. If I was supposed to get the 4mb download speed during non-peak time, I think I was supposed to get faster download speed.
anyway, they told me that they are working on the upgrades , because they did not expect the traffic to increase so much... dho... and they can't actually do nothing about the problem I was experiencing until the end of March.
Instead, they offered me a refund until end of March for my internet connection. While this does not sort out my problem of not being able to use the internet for god knows how long, I won't be paying for such a **** service.
I just wish I could leave them and be with some other company. |
At least you wont pay untill the problem is sorted out, there are worse isps out their trust me, but mabe it could depend on the area that you are in, all I can say is TG for telwest when I dumped AO HELL.