[decky79]

Hello, any help or advice would be greatly appreciated.

We took out the 3 for £30 offer from NTL for TV, telephone and broadband. They took our postcode and advised that we could have this offer with no problems. It was installed with no problems. Due to our area we only got analogue TV as digital was not available in our area, but I didn't have a problem with this. Our problems started with our first bill, when the decided that we could not get the 3 for £30 as digital was not available in our area. After numerous calls to customer service and billing, they agreed that we could have the 3 for £30 offer. Since then however, not one bill has been right. We have been overcharged each month. Each month we phone up and they agree that it was wrong and say it will be corrected. Each month it is wrong.

We gout a bill in today for £64 and have had enough. We have now decided to cancel NTL compleatly. My girlfriend called them and told them we were cancelling the direct debit. They then said we would have to pay £400 to end the contract. The point is we never signed any contract.

Any advice. Should we just cancel the direct debit or will they send a debt collection service after us.

Thanks in advance.